Shipping / DOA Policy

Jadren Aquatics only ships Monday with the exception of holidays.

Orders must be placed by 4pm on Sunday to ship on Monday, if ordered after that it will not ship until following Monday. If the temperature at your location is over 95 or below 40 we will wait to ship the following Monday.  Our fish are Guaranteed to arrive alive or your will receive a full refund on that fish or we can reship if possible 

Live animals are shipped Next Day UPS $49 Flat Rate or $21 UPS 2 Day and includes a Heat Pack if needed.

In the rare occurrence of DOA's. We will require *THREE CLEAR PHOTOS* of the deceased animals in the unopened bag within *ONE HOUR* of delivery. Note that some fish may appear to be dead but are just stressed from shipping. Be sure to inspect all fish carefully. email to jadrensaquatics@gmail.com

Partial refunds will be made if fish arrive DOA and all parameters of our DOA policy are met. For example, if you order eight fish, and one arrives dead, you take three clear photos and email them within one hour, you will be refunded in the amount of one fish. 

Shipping Charges are non-refundable